Privacy Policy

Effective Date: 8/27/2025
Company: Centeno Air LLC
Website: https://www.centenoair.com

Centeno Air LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and messaging programs.

1. Information We Collect

We may collect the following information when you engage with us:

Personal details such as your name, phone number, email address, and service address.

Information you provide through online forms, appointment bookings, service requests, or promotions.

Payment and billing information when purchasing services.

Your mobile phone number if you opt in to receive SMS/MMS messages.

2. How We Use Your Information

We use your information to:

Provide HVAC services, scheduling, and customer support.

Send transactional communications such as appointment confirmations and reminders.

Deliver promotional offers, updates, and educational content via SMS, email, or phone (with your consent).

Improve our website, services, and customer experience.

We will never sell or rent your information to unaffiliated third parties.

3. SMS/MMS Messaging Program

By submitting your phone number, you consent to receive recurring SMS/MMS messages from Centeno Air LLC regarding promotions, service reminders, and updates.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to a message.

For help, reply HELP or contact us at [Insert Support Email/Phone].

Carriers are not liable for delayed or undelivered messages.

Your phone number will only be used for Centeno Air communications and will not be shared with third parties except as required by law.

4. Opt-In & Opt-Out

You opt in to receive SMS/MMS by submitting your phone number through our website, appointment booking, promotions, or other sign-up methods.

You may opt out at any time by replying STOP or by contacting us directly.

5. Data Security

We use reasonable safeguards to protect your personal information against unauthorized access, use, or disclosure. While no method is completely secure, we are committed to maintaining industry-standard protections.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Centeno Air LLC
New Braunfels, TX
Phone: (830) 283-5554
Email: [email protected]
Website: https://www.centenoair.com